Cultural Diversity & Communication Training
Strong communication skills are essential to allow others and yourself to accurately understand information and respond accordingly. In contrast poor communication skills lead to frequent misunderstandings, frustration and a loss of credibility.
In this 8-hour training, participants will analyze their own communication tendencies through a series of assessments. Techniques on how to improve in areas of deficiencies will be discussed as is implicit and explicit biases that appear in our verbal and nonverbal communication patterns.
Bias is not a unique or isolated phenomenon. It is a human condition that everyone possesses. The degree of bias, our awareness of it and how we express it is very much individualistic and something the training explorers. Through group discussions on discrimination, racism, stereotypes, and prejudices, individuals will explore their own and others’ perspectives on these culturally sensitive topics to determine if implicit biases are impacting the way one communicates with others.